Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a foodbank voucher
In order to provide the most appropriate help for the circumstances of your situation, we work with local agencies. If they feel you are struggling to put food on the table, they will raise a digital voucher for you. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Get in touch with us
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit to the referral agency
They will discuss your situation and raise a digital foodbank voucher where appropriate, this goes directly to the Foodbank.
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crisis and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll raise a digital voucher so you can get an emergency food parcel from your local food bank.
3. Receiving your Food Parcel
NEW ROMNEY & LYDD distribution centres:- Find addresses and opening times here.
FOLKESTONE:- Delivery Only – we will deliver your food parcels direct to your address.